If you expect to implement quality initiatives and to expect staff to be engaged and active, you must ensure for adequate time and training resources to support the effort. By itself a quality initiative does not depend on additional people or money; rather, it relies on the availability of time for individuals and groups to pursue improvement efforts, and on the availability of training and education to develop needed skills and experience in improvement techniques and tools. The managers assures for the required time and training resources made available for everyone involved, not only for oneself or just for young people. Doing so is one way for you to demonstrate your commitment to the improvement effort. While awareness is the way you get your quality initiative effort moving, education and training help accelerate it dramatically. Provided in the right place at the right time, they allow to develop needed skills both in yourself and in your teaching staff. They help develop experiences in the techniques necessary to implement an improvement. Additional critical issues are:

• Continuous training of managers and quality process leaders
• Recognition of effort and approach, not just results